Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please contact us if you have questions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in as close to its original packaging as possible. You will need a receipt or proof of purchase.
To start a return, please email us at gallery@twigsandleaves.com or call 828.456.1940 during business hours so that we may assist you with return instructions best suited to your item. Items sent back without first contacting us will not be accepted.
We will assess the damage and work with you to rectify and resolve the issue, be it through repair, replacement, store credit or refund.
Exceptions / non-returnable Items
Commissions, original paintings, and consumable items are not returnable.
Credits
Items eligible for return will receive a credit in the form of a gift card.
Refunds
In some circumstances at the discretion of the manager, you may be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Return Shipping
To return your product, please send it to: Twigs and Leaves Gallery, 98 N Main Street, Waynesville, NC 28786.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.